Privacy Policy
Last updated: 2025-01-01
This Privacy Policy describes how NeuroNetIQ Ltd (“NeuroNetIQ”, “we”, “us”) collects, uses, and protects your personal information when you use our website.
What information we collect
When you use our contact form, we collect your name, email address, company name, and any message you provide. We may also collect technical data such as your IP address and browser type for security and analytics purposes. If you book a discovery call, we collect the information you provide through the booking process.
How we use your information
We use your contact information to respond to your enquiry, manage our client relationships, and where you have opted in, to send relevant updates about NeuroNetIQ products and services. We use analytics data to understand how visitors use our website and to improve it. We do not sell, rent, or share your personal information with third parties for marketing purposes.
Legal basis for processing
We process your personal data on the basis of legitimate interests (responding to business enquiries and maintaining our website) and, where applicable, with your consent (for marketing communications). You have the right to withdraw consent at any time.
Data retention
We retain contact and enquiry data for up to three years from the date of last contact, or longer if we have an active client relationship. Analytics data is retained for 24 months.
Your rights
Under UK GDPR and the Data Protection Act 2018, you have the right to access, correct, or request deletion of your personal data. You have the right to object to processing or request restriction. To exercise any of these rights, contact us at hello@neuronetiq.com.
Cookies
We use cookies to enable core website functionality and to collect anonymised analytics data. See our Cookie Policy for full details. You can manage your cookie preferences at any time using the consent banner on our site.
Third-party services
We use Vercel for website hosting and deployment, which may process server logs including IP addresses. We use analytics services to understand website usage. Payment processing, if applicable, is handled by authorised third-party providers. Each of these services has its own privacy policy.
Confidential technical information
When you engage us in a technical discussion, discovery call, or active project, any engineering data, design files, system specifications, or technical information you share is treated as confidential. We do not use your technical information for any purpose other than the specific engagement it was shared for. We do not use client technical data to train AI models, benchmark against competitors, or for marketing purposes. We will sign a Non-Disclosure Agreement (NDA) on request prior to any technical discussion involving commercially sensitive information. To request an NDA before any conversation, contact us at hello@neuronetiq.com.
Contact and complaints
For any privacy-related questions or concerns, contact us at hello@neuronetiq.com. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.